Forgotten password
Request a reset link and choose a new password. The link is single-use and expires after 30 minutes.
Support
How can we help?
Most sign-in problems are solved by the three fixes below. If none of them apply, send us a message and a person will pick it up.
Fix it yourself, fastest first
Code not accepted
Check that your device clock is set automatically — a clock that has drifted is the usual cause of a rejected one-time code.
Locked out after retries
Repeated failures lock an account for a short cool-down period. Wait 15 minutes, then reset your password rather than guessing again.
Response times
Business hours are 09:00–18:00 CET, Monday to Friday. Suspected fraud is handled around the clock.
| Request type | First response | Channel |
|---|---|---|
| Suspected fraud or account takeover | Under 1 hour, 24/7 | Phone, then email |
| Sign-in and access problems | Same business day | |
| Payment and settlement questions | 1 business day | |
| Billing and invoices | 2 business days | |
| Security vulnerability reports | 3 business days | Security contact |
Send a message
Describe what you were doing and what happened. Do not include your password or a verification code — we never need them.
By sending a message you agree to our privacy policy.
Something urgent
If you think your account has been compromised, change your password immediately, revoke every other session in account settings, and contact us straight away. Acting in the first hour is what limits the damage.